Quality is hard to define and hard to measure in a meaningful way. And there are many aspects of quality. Process quality is about how well a team creates and delivers their product. Product quality is what the customer cares about. It’s all impo...

Over the years Janet has done many talks and keynotes about quality, and what it means – from a process perspective as well as a product perspective. Often, teams and organizations think about quality with a very narrow view. Jerry Weinberg de...

Back in the exciting internet startup days of the late ‘90s, Lisa had the title of “Quality Boss” at the travel website startup where she worked. She held the keys to production. She decided when the release candidate was good enough to release a...

Service level language is a way an organization can set targets for different aspects of product quality, especially areas like availability and performance. Both of us have worked in organizations that have used SLAs (Service-level agreements), ...