Quality is hard to define and hard to measure in a meaningful way. And there are many aspects of quality. Process quality is about how well a team creates and delivers their product. Product quality is what the customer cares about. It’s all impo...

Over the years Janet has done many talks and keynotes about quality, and what it means – from a process perspective as well as a product perspective. Often, teams and organizations think about quality with a very narrow view. Jerry Weinberg de...